Dear most excellent patients,
‘The times they are a changin’, and so must I. This year, as health insurers continue to shift the burden of cost by higher member expenses and lower physician reimbursement, I found myself forced to make a choice. Instead of adding more staff, increasing volume and becoming mostly management, I chose a more personal approach allowing more face time with you and the opportunity to expand my services in nutrition, herbal and energy medicine.
Some of these changes are already happening. We now offer online scheduling, same day appointment management, a secure paper portal for office forms and secure messaging via our website www.kocolchiro.com. Though there will not be a receptionist to greet you at your visit, you can let me know you’ve arrived by signing in on the lobby kiosk. Updating your areas of concern will expedite paperwork and maximize our treatment time. If you need assistance with scheduling or just have questions for me, please do not hesitate to leave a message on the office machine and I will call you back at my first opportunity.
The big change - beginning January 1st I begin to phase out accepting insurance in 2018. The cost of staff, servicing claims and electronic health record reporting requirements have become so costly, no small practice can manage it without increasing volume. By making care affordable and cutting out insurance oversight, I hope to offer quality care for a reasonable price. You can find the new cash fee schedule on our Payment tab under Fees. See the Insurance Schedule 2018 tab for termination dates by insurer.
I understand many will need to stay with an in-network provider, and I will do my best to help the transition as needed. If your policy has out of network benefits and you wish to continue care, I will send your claim electronically as a courtesy and you will be reimbursed to the limits of your policy directly by your insurance company.
It has been a privilege and an honor to work with all of you. I thank you for the opportunity and wish you all the best of health in 2018.